Ares188 respects the privacy of every member. Learn how we collect, use, store, and protect your personal data to the highest security standards in compliance with Malaysian law.
Six core principles that define how ares188 handles the personal data of every Malaysian player
All data transmitted between your device and ares188's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks. This means every piece of information you enter, from passwords to bank account numbers, cannot be read by any third party in between.
Ares188 does not sell, rent, or share your personal data with any third party for marketing purposes. The data you provide to ares188 is used exclusively for platform operations. This is not merely a written policy — it is an operational commitment enforced at every level of the company.
You have the right to access, update, or request the deletion of your personal data held by ares188 at any time. Such requests can be submitted by email to support@ares188.best and will be processed within 14 business days. Ares188 believes players should have full control over their own information.
Your personal data is stored on servers protected by layered access controls — only ares188 staff who require access to carry out specific duties are permitted to view that data. Servers are backed by physical and cybersecurity systems that are audited regularly by independent experts.
Ares188 uses cookies to improve the user experience and analyse platform usage. You can manage your cookie preferences through your browser settings. Ares188 does not use tracking cookies shared with third-party advertising networks without your explicit consent.
Ares188's privacy policy is built to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data collection and processing practices align with current legal requirements, and we will update this policy whenever relevant legislative amendments occur.
Welcome to the ares188 Privacy Policy. This document explains in detail how the ares188 platform ("we", "company", "platform") collects, uses, stores, protects, and discloses your personal information as a registered user or visitor of the ares188 platform.
Ares188 takes our responsibility to protect every Malaysian player's privacy seriously. Your trust is the foundation of the long-term relationship we are building with the ares188 player community. That is why we do not simply comply with the law — we strive to go beyond the minimum requirements in safeguarding your data.
This policy applies to all users who access the ares188 platform via the website, mobile app, or any other digital channel operated by ares188. It also applies to data collected through interactions with the ares188 customer support team via LiveChat, WhatsApp, and email.
When you register an account or use ares188's services, we collect information you voluntarily provide, including:
When you use the ares188 platform, certain technical information is automatically collected by our systems, including:
In some cases, ares188 may receive information about you from legitimate third parties, such as payment providers (for transaction verification) or compliance bodies (for AML/KYC checks). This data is used solely for account verification and security purposes.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Name, IC, Date of Birth | Account registration, KYC |
| Contact Information | Phone, Email | Account communications, OTP |
| Financial Information | E-wallet account, FPX | Deposits & withdrawals |
| Technical Data | IP, Device, Browser | Security & anti-fraud |
| Game Data | Betting history, RTP | Account management, RG |
Ares188 only uses your personal data for legitimate purposes that have been made known to you. The primary purposes for which your data is used are as follows:
Ares188 does not sell your personal data to any party. However, there are specific circumstances in which ares188 may need to share your data with selected and trusted third parties:
Ares188 works with third-party service providers for specific functions, including payment processing (gateways for Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX), server infrastructure, and analytics tools. These providers receive only the minimum data necessary to carry out their tasks and are bound by strict confidentiality agreements.
Game providers partnered with ares188 — such as Evolution Gaming, Pragmatic Play, SA Gaming, and WM Casino — may receive the technical data required to enable game sessions to function properly. This data is limited to technical session information and does not include your financial details or full identity information.
Ares188 may be required to disclose your data to Malaysian authorities where there is a legitimate legal basis, such as a court order, a money laundering investigation, or licensing compliance requirements. In such situations, ares188 will comply with the applicable legal obligations while endeavouring to notify you, provided doing so is not prohibited by law.
If ares188 is involved in a merger, acquisition, or asset transfer, user data may form part of the transferred assets. Users will be notified via their registered email before their data becomes subject to a different privacy policy.
Ares188 continually invests in security infrastructure to ensure your data is protected at all times. The key security measures we have implemented are as follows:
All data in transit is protected with 256-bit SSL/TLS encryption. Sensitive data at rest — including financial information and identity documents — is encrypted using industry-recognised encryption algorithms. Passwords are never stored in plain text; they are hashed using irreversible protocols.
Access to user data at ares188 is restricted to staff who require it to carry out their operational duties. The principle of "least privilege" is strictly observed — each staff member only has access to the data necessary for their role. All access to internal systems is logged and regularly audited.
The ares188 security team monitors systems around the clock, 24 hours a day, to detect any suspicious activity or intrusion attempts. Automated threat detection systems operate alongside human review to ensure a rapid response to any threat.
Cookies are small text files stored on your device by your web browser when you visit the ares188 platform. Cookies allow the platform to remember your preferences and session, making your experience smoother and more personalised.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ares188 platform — for example, if session cookies are turned off, you may be required to log in each time you visit.
Ares188 retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable Malaysian law.
Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request deletion before the minimum legally mandated retention period has elapsed, we will inform you of the applicable limitations.
As an ares188 user and Malaysian resident, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact ares188 by email at support@ares188.best with the subject line "Data Privacy Request". ares188 will process your request within 14 business days and will require identity verification before processing any request relating to personal data.
The ares188 platform is intended solely for users aged 18 and above. ares188 does not knowingly collect personal data from individuals under the age of 18. If ares188 discovers that personal data has been collected from a minor, immediate steps will be taken to delete that data and close the relevant account.
If you believe a minor has registered on ares188 using false information, please contact the ares188 support team immediately at support@ares188.best so that prompt action can be taken. Ares188 takes child protection seriously and will cooperate fully with the relevant authorities if required.
The ares188 platform may contain links to third-party websites in certain contexts. Once you click those links and leave the ares188 platform, ares188's privacy policy no longer applies. Ares188 is not responsible for the privacy practices of third-party websites and recommends that you read their privacy policy before providing any personal information.
Links to third-party sites are provided for convenience and informational purposes only. The presence of such links does not imply ares188's endorsement or approval of the content or privacy practices of those sites.
Ares188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, current legal requirements, or feedback from the ares188 player community. When significant changes occur, ares188 will:
Continued use of the ares188 platform after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account before they come into effect.
For any questions, concerns, or requests regarding ares188's Privacy Policy or the handling of your personal data, you can reach us through the following channels:
The ares188 privacy team will endeavour to respond to all general enquiries within 3 business days, and to formal data rights requests within 14 business days. Ares188 communicates in Bahasa Malaysia, so you need not worry about any language barrier when discussing your privacy concerns with us.
Ares188 respects these rights and provides straightforward ways for you to exercise them whenever you choose.
You may request a copy of all personal data ares188 holds on your account at any time. Requests will be processed within 14 working days upon successful identity verification. Data will be delivered in a readable format to your registered email address.
If you find that your personal data in the ares188 system is inaccurate or out of date, you have the right to request a correction. For basic details such as your phone number and email address, you can update these directly in your account settings. For information such as your full name, please contact ares188 support.
You may request the deletion of your personal data once it is no longer needed for the purpose for which it was originally collected. Please note that certain data — such as financial transaction records — must be retained in accordance with Malaysian legal requirements, even if you submit a deletion request.
You may opt out of marketing communications from ares188 at any time by clicking the "unsubscribe" link in any ares188 promotional email, or by contacting the support team. Your request will be actioned within 3 business days.
For data processing based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal. Contact support@ares188.best to exercise this right.
If you are dissatisfied with how ares188 handles your personal data, you have the right to lodge a formal complaint. Please contact support@ares188.best in the first instance. If the matter cannot be resolved, you may refer it to the Department of Personal Data Protection (JPDP) Malaysia.
The most frequently asked questions by ares188 members about how we handle their personal data
This Privacy Policy should be read in conjunction with Terms & Conditions ares188 containing complete information about your rights and responsibilities as a member. For questions about responsible gambling, visit the Responsible Gaming us. Any privacy-related enquiries can be sent to support@ares188.best.
Your data is safe with ares188. Trusted by over 250,000 active members across Malaysia, sign up today and enjoy Live Casino, baccarat, cricket, e-sports, lottery, and more than 500 games — with easy deposits via Touch 'n Go or DuitNow.